Privacy Policy

1. Overview

This policy explains what HummingOtter, operated by [LEGAL ENTITY NAME], collects and how we use it. Your story and your song are private to you. We do not sell your personal information.

2. What we collect

• Order details: the brief you provide (occasion, names, relationship, your story and memories, style choices, and any gift message).
• Contact details: your email address, used to send your preview, your finished song, and order updates.
• Payment data: handled by Stripe. We receive confirmation and limited transaction details, not your full card number.
• Usage data: basic analytics and session information to improve the site (see cookies and analytics below).

3. How we use it

• To create and deliver your custom song.
• To send transactional emails about your order.
• With your consent, to send marketing or abandoned-order reminders, which you can opt out of at any time.
• To operate, secure, and improve the service.

4. Service providers we share with

We share the minimum data needed with vendors that help us run the service. These include providers for AI text and music generation, payment processing, email delivery, database hosting, file storage, and analytics. Each processes data on our behalf under their own terms.

• AI generation: to write lyrics and produce the song from your brief.
• Stripe: payment processing.
• Resend: transactional email delivery.
• Supabase: secure database hosting for your order.
• Cloudflare R2 or S3: storage of your audio files.
• Klaviyo and Microsoft Clarity: email capture and product analytics.

5. Cookies and analytics

We use cookies and similar technologies for essential functionality and to understand how the site is used. You can control cookies through your browser settings. Where required, we ask for consent before loading non-essential analytics.

6. Data retention

We keep your order and song for as long as needed to provide the service and meet legal and accounting obligations. You can ask us to delete your personal data, subject to those obligations.

7. Your rights

Depending on where you live, you may have rights to access, correct, delete, or port your data, and to object to certain processing. To exercise these rights, contact support@hummingotter.com.

8. Children

The service is intended for adults. We do not knowingly collect personal information from children under the age required by your local law without appropriate consent.

9. Contact

For any privacy question or request, email support@hummingotter.com.